Five9 Workflow Automation: 3 Steps to Create Intelligent Automated Workflows

On-Demand Webinar

Join our on-demand webinar to experience firsthand how Five9 Workflow Automation creates seamless customer experiences.

Chris Miller

Sr. Vice President, Solution Engineering, Five9

Brian Spraetz

Sr. Product Marketing Manager, Five9

Contact centers work with a wide range of systems that support different functionality and store unique information. Difficulties developing and maintaining system-to-system integrations mean that manual workflows are needed to coordinate actions and keep information in sync.

In this on-demand webinar, experience how Five9 Workflow Automation uses a library of pre-built connections to let you easily connect your systems with Five9.  Then you can create no-code, visual workflows to automatically react intelligently to events in real time to drive exceptional customer experiences.

In this on-demand webinar, you will learn:

    • Increase productivity by eliminating manual monitoring and processes

    • Reduce system-to-system integration efforts and expense

    • Create automated, intelligent workflows to coordinate actions and information exchange

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience

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