A new generation of contact center automation is helping global organizations reimagine their customer experience (CX). By eliminating manual processes, automation provides contact center and CX leaders with the modern tools to improve and optimize agent performance.
On March 18th at 11 AM PT, please join guest speaker, Donna Fluss, President of DMG Consulting LLC and Mike Bourke, SVP of Product at Five9, as they share real-world examples on the value of automation in the contact center and highlight 3 use cases that can deliver immediate and quantifiable benefits.
In this webinar, you will learn:
Where and how to get started with contact center automation to improve agent productivity and engagement, enhance your customer experience and more.
The proven business value and benefits of contact center automation.
Real-world case studies demonstrating how automation is delivering cost-savings in the contact center.