How to Avoid Burnout in Remote Agents

Wednesday, June 9th - 11:00 am PST

Join Liveops and Five9 to explore best practices to avoid burnout in remote agents.

Matt Miles

VP of Learning & Development

Katie Bapple

Sr. Director of Agent Experience

Genefa Murphy

Chief Marketing Officer

In honor of Mental Health Awareness Month celebrated in May, and to inspire practices that prioritize mental health all year round, it is important for contact centers to prioritize all aspects of the agent experience, from tools and technology to health and wellbeing. One way to do this is to create a community for remote agents to share best practices, engage with other likeminded individuals and have a place to go to share their day-to-day challenges and stories. Learning and development has proven to be a key way to foster a positive workplace experience and avoid burnout.

Join Matt Miles, VP of Learning & Development at Liveops, and Katie Bapple, Sr. Director of Agent Experience at Liveops, for a live executive webinar dedicated to uplifting the well-being of contact center agents moderated by Five9 CMO, Genefa Murphy.  

Tune into this webinar to learn:  

  • The importance of community and engagement in a virtual workplace  

  • What tools can help support the mental well-being of your agents to avoid burnout

  • How the right Contact Center technology can improve education and distance learning for agents

Wednesday, June 9th - 11:00 am PST