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Join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and priorities contact center leaders need to m

Webinar

PST

Kickstart the New Year: Discover Digital CX Opportunities to Ensure Customer Service Success in 2021

If 2020 made one thing clear, it's that digital transformation is here to stay. What does this mean for customer experience (CX) leaders and the contact center as they navigate the year ahead?

On January 28th at 10 a.m. PT, join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and priorities contact center leaders need to meet the demands of the new digital consumer.

In this webinar, you will learn:

    • The business value of a modern CX program in the new normal

    • How AI-driven automation is changing the nature of contact center work

    • The tools remote agents need to optimize the digital consumer experience

    • Top modernization and investment priorities for contact centers in 2021

 

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On-Demand Webinar