We can’t ignore the way the world has changed; consumers expect a new type of service experience. According to Gartner, 85% of customer interactions will start with self-service by 2022, that could be voice, chat or text. The main goal however is the same, to find the quickest path to problem resolution. To stay ahead of these expectations, businesses need to understand the role of intelligent virtual agents (IVAs) and how to successfully deploy a digital workforce.
Join Callan Schebella, EVP of Product at Five9, Patrick Branley, Director of Technology at Pizza Hut Australia and Henry Hernandez, Director of NEMT at Alivi, for this 20-minute webinar to learn why now is the time to embrace a digital workforce from IVAs for self-service to AI enabled live agent coaching.
Join this webinar to learn:
- The business value of deploying intelligent virtual agents (IVAs) in the contact center.
- How Pizza Hut Australia and Alivi leverage virtual agents to empower customers to self-serve and deliver seamless service experiences.
- How to build IVAs and give consumers the conversational experience they expect.