The Role of Virtual Agents in the New Digital Workforce
![Callan Schebella](/sites/default/files/styles/responsive_max/public/2021-12/easset_upload_file16600_97274_e.png.webp?itok=WXw2by1G)
Callan Schebella
EVP of Product Management
![Five9 Logo](/sites/default/files/styles/responsive_max/public/2021-11/20212021Five9_logo_black.png.webp?itok=k_4LN-mn)
![Patrick Branley](/sites/default/files/styles/responsive_max/public/2021-12/easset_upload_file66848_97274_e.jpg.webp?itok=tAuTwpkr)
Patrick Branley
Director of Technology
![Pizza Hut](/sites/default/files/styles/responsive_max/public/2021-12/easset_upload_file62145_97274_e.png.webp?itok=XIQEYW-n)
![Henry Hernandez](/sites/default/files/styles/responsive_max/public/2021-12/easset_upload_file45901_97274_e.jpg.webp?itok=Cf1YdE2t)
Henry Hernandez
Director of NEMT
![alivi](/sites/default/files/styles/responsive_max/public/2021-12/easset_upload_file67055_97274_e%20%281%29.png.webp?itok=gK90sbZn)
We can’t ignore the way the world has changed, and consumers now expect a new type of service experience. According to Gartner, 85% of customer interactions will start with self-service by 2022. To stay ahead of these expectations, businesses need to understand the role of intelligent virtual agents (IVAs) and how to successfully deploy a digital workforce.
Join Callan Schebella, EVP of Product at Five9, Patrick Branley, Director of Technology at Pizza Hut Australia and Henry Hernandez, Director of NEMT at Alivi, in a 20-minute webinar to learn why now is the time to embrace a digital workforce to deliver exceptional customer experiences and tangible business results.
Join this webinar to learn:
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The business value of deploying intelligent virtual agents (IVAs) in the contact center.
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How Pizza Hut Australia and Alivi leverage virtual agents to empower customers to self-serve and deliver seamless service experiences.
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How to build IVAs and give consumers the conversational experience they expect.
*original recording at VentureBeat Transform 2021