The Role of Virtual Agents in the New Digital Workforce
Callan Schebella
EVP of Product Management
Patrick Branley
Director of Technology
Henry Hernandez
Director of NEMT
We can’t ignore the way the world has changed, and consumers now expect a new type of service experience. According to Gartner, 85% of customer interactions will start with self-service by 2022. To stay ahead of these expectations, businesses need to understand the role of intelligent virtual agents (IVAs) and how to successfully deploy a digital workforce.
Join Callan Schebella, EVP of Product at Five9, Patrick Branley, Director of Technology at Pizza Hut Australia and Henry Hernandez, Director of NEMT at Alivi, in a 20-minute webinar to learn why now is the time to embrace a digital workforce to deliver exceptional customer experiences and tangible business results.
Join this webinar to learn:
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The business value of deploying intelligent virtual agents (IVAs) in the contact center.
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How Pizza Hut Australia and Alivi leverage virtual agents to empower customers to self-serve and deliver seamless service experiences.
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How to build IVAs and give consumers the conversational experience they expect.
*original recording at VentureBeat Transform 2021
