98% of people believe customer experience is crucial for their business to retain customers, making it incredibly important for all employees to view themselves as having an integral role in the customer experience.
When your contact center is isolated from the rest of your business, your customers can experience problems such as calling back multiple times to resolve the same issue and long hold times. Aligning your contact center with your business solves these problems by giving your agents access to resources to be able to create better customer experiences.
Join Nextiva and Five9 as they discuss the future of UCaaS and CCaaS and how to create seamless customer experiences.
Tune into this webinar to learn: