Inspiring Freedom of Choice with CCaaS
Lead Analyst & Founder
CTO & Head of AI
In this webinar, Onecom alongside leading provider of cloud contact centre software Five9, will explore how Contact Centre as a Service (CCaaS) is changing the way businesses of all sizes create profitable customer experiences through purchasing only the technology they really need today.
Agile working is no longer a ‘nice to have’, it’s an absolute must. The need to control and optimise costs, operate efficiently from any location, and empower agents to continue to excel in delivering customer experience excellence remain key considerations in 2021.
We’ll be discussing:
How to remove the complexity from contact centre management.
The move to personalised customer experience.
Increasing business agility through the power of practical AI, automation, and the cloud.
Practical steps to road mapping your CCaaS vision.