How to change your Service Strategy to become Digital-First

Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.

In this webinar, attendees will learn how to:

• Supercharge digital self-service with best-in-class knowledge and decision automation.
• Automate digital service processes throughout the customer journey.
• Drive intuitive digital experiences with conversational AI.
• Optimize cost savings goals and generate service revenue while improving customer experience