How COVID-19 Has Helped Us Reimagine the Retail Experience
Melissa Gonzalez
CEO & Founder
Jeff Woodland
Director of Vertical Marketing
It’s more important than ever to have tools in place that harness and build customer loyalty. But we cannot truly cater to our customers if we do not understand the trends driving their behavior.
People want more than just transactional experiences, especially after the pandemic. Shoppers want experiences that drive human connection, and they will gravitate toward brands that prioritize service as much as selling products
Join Melissa Gonzalez, CEO & Founder of The Lion'esque Group, an MG2 company, and Jeff Woodland, Director of Vertical Marketing at Five9 to hear how you can leverage new customer touchpoints delivered through the Contact Center to create personalized customer experiences that will differentiate your brand and create customer loyalty.
Check out the Webinar to learn:
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Which customer touch points are most important when strategizing a new service experience
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How the Contact Center can adapt to the various new touchpoints
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How AI, automation, omnichannel management, and remote workforce optimization can boost the efficiency and effectiveness of your Contact Center
