The post-pandemic shopper has embraced online purchasing like never before. The National Retail Federation forecasts that e-commerce sales will grow between 10.5% and 13.5% to more than $4.44 trillion in 2021. Unfortunately, online shoppers abandon on average 84.27% of their online carts!
You can find out about how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce journey at our Oct. 28 webinar:
Tune into this webinar to learn:
- Why are abandoned shopping carts a problem for retailers?
- How do you rescue a shopping cart at risk of abandonment?
- Why is the Contact Center so important to solving this big problem for retailers?