Donna Fluss
Founder and President, DMG Consulting
Tim Richter
Sr. Dir, Product Marketing, Five9
Will AI Replace Agents? Join Industry Expert Donna Fluss to Explore What’s Next
AI is transforming contact centers—but not in the way you might expect. In this forward-looking webinar on Thursday, July 17, at 10 am PT / 1 pm ET with analyst and thought leader Donna Fluss, we’ll dig into one of the most pressing questions in customer experience: Will AI replace agents?
The answer isn’t black and white. The future belongs to agents who embrace AI—those who know how to work alongside it will thrive
In this session, we’ll explore how AI is reshaping the agent experience across the entire lifecycle—from smarter hiring and onboarding to real-time support and performance management.
You’ll learn how to:
- Use AI to deliver more personalized, efficient service across channels
- Empower agents with real-time guidance, next-best actions, and faster access to knowledge
- Reinvent quality management and coaching with analytics that surface trends across every interaction
- Improve efficiency, control costs, and drive better outcomes for your business and your customers
Expect practical strategies, expert insights, and real-world applications you can act on now.
Bring your questions and join the live conversation with Donna Fluss as we explore how human and AI collaboration is redefining the future of work in the contact center.
