Five9 AI Playbook: How to Optimize AI for Accuracy and Efficiency

AI integration is a must in the contact center today, but it’s not a set it and forget it solution. AI models perform best when they are regularly tuned to achieve desired levels of accuracy, improve performance, and adapt to evolving business needs.

Tuning helps optimize output structure and formatting, enhance domain-specific understanding, reduce cost and latency, improve factuality, and minimize hallucinations—ultimately delivering better value for your CX.

Join our webinar with Caterina Bonan, Lucia Pozzan, and Sarika Prasad April 24 at 9 am PT/ 12 pm ET as they discuss the critical steps for higher accuracy, improved efficiency, and greater CX impact.

In this webinar, we’ll discuss: 

• Key tuning techniques and improvements 
• Selecting the right KPIs and benchmarks for success
• The right tuning approach for NLP and GenAI models
  Real-world outcomes from AI tuning across various industries