Stay connected to what’s next in CX.
In our Best of CX Webinar Series, you’ll hear from analysts, customers, and Five9 experts shaping AI-powered experiences that deliver more.
Subscribe to the series and stay ahead as new conversations unfold.
February 26th
Building Customer Trust While Scaling AI-Driven CX
Join Five9 CTO and Head of AI Jonathan Rosenberg and Anglian Home Improvements CMO Rachael Munby for an executive-level conversation on how leadership teams scale AI-driven CX while maintaining trust with their customers. This session explores how executives align on responsible AI strategy, establish guardrails that protect customers data and their brand, while ensuring innovation strengthens, rather than eroding confidence.
March 17th
Beyond the Buzzwords: A Data-Driven Framework for Contact Center AI Roadmaps
Perfect for leaders who need to justify AI investments and deliver results, this session moves beyond the buzzwords to a data-driven approach. While many talk about AI transformation, few have a systematic way to make it real. Using the RICE framework—Reach, Impact, Confidence, Effort—you’ll learn to prioritize initiatives with measurable rigor. Walk away ready to build an AI roadmap that resonates with the C-suite by focusing on ROI, risk mitigation, and resource optimization.
April 21st
Quality at Scale: How Gen AI-Powered Quality Management Transforms Every Agent, Every Call, Every Time
Most quality programs only see a fraction of the customer story. Five9 Agentic Quality Management (AQM) changes the game — analyzing 100% of interactions in real time with Generative AI. In this session, you'll see how leading brands turn instant insights into personalized coaching, smarter automation, and full-journey visibility. See real-world results and leave ready to implement quality intelligence that elevates agent performance, boosts efficiency, and transforms every customer interaction into a competitive advantage.
