Stay connected to what’s next in CX.
In our Best of CX Webinar Series, you’ll hear from analysts, customers, and Five9 experts shaping AI-powered experiences that deliver more.
Subscribe to the series and stay ahead as new conversations unfold.
The AI Promise
April 21st
Quality at Scale: How Gen AI-Powered Quality Management Transforms Every Agent, Every Call, Every Time
Most quality programs only see a fraction of the customer story. Five9 Agentic Quality Management (AQM) changes the game — analyzing 100% of interactions in real time with Generative AI. In this session, you'll see how leading brands turn instant insights into personalized coaching, smarter automation, and full-journey visibility. See real-world results and leave ready to implement quality intelligence that elevates agent performance, boosts efficiency, and transforms every customer interaction into a competitive advantage.
Industry Trends
May 21st
The Data-Backed Narrative for AI + CX Success
Join Robin Gareiss and Matt Tuckness for a data-driven look at how AI is reshaping customer experience. In this session, Robin and Matt will break down key findings from Metrigy’s latest research, highlighting the trends, benchmarks and strategies defining high-performing CX organizations today. You’ll gain insight into how leading companies are approaching AI, where they’re seeing measurable impact and what it takes to stay ahead. Walk away with a clearer understanding of how your CX strategy compares and how AI and your front line can work together to elevate CX.
*On-Demand Webinar
March 17th
Beyond the Buzzwords: A Data-Driven Framework for Contact Center AI Roadmaps
Perfect for leaders who need to justify AI investments and deliver results, this session moves beyond the buzzwords to a data-driven approach. While many talk about AI transformation, few have a systematic way to make it real. Using the RICE framework—Reach, Impact, Confidence, Effort—you’ll learn to prioritize initiatives with measurable rigor. Walk away ready to build an AI roadmap that resonates with the C-suite by focusing on ROI, risk mitigation, and resource optimization.
*On-Demand Webinar
February 18th
Five9 Genius AI: The AI Loop That Drives Real Results
Watch for a results-driven session where you’ll see the Genius AI lifecycle in action. Start with AI Insights to surface high-impact opportunities and quick wins for AI Agent deployment. Explore practical use cases from industries like retail and banking, view a live agent demo, and see measurable impact firsthand. Then close the loop with AI Insights to validate results and plan your next phase of improvement. It’s insight to action—powered by Genius AI.
*On-Demand Webinar
December 19th
Experiencing The New CX: Predictions for 2026
Sheila McGee-Smith's wildly popular predictions series comes to CX Summit-this time with Five9 President Andy Dignan. Together they'll revisit Sheila's 2025 predictions to see what came true, what missed the mark, and why. Then, they’ll look ahead to 2026 with bold new predictions for where CX and AI are headed next. This fast-paced, interactive session is your chance to weigh in, get ahead, and leave with insight you won’t hear anywhere else.
