Stay connected to what’s next in CX.
In our Best of CX Webinar Series, you’ll hear from analysts, customers, and Five9 experts shaping AI-powered experiences that deliver more.
Sign up for the series and stay ahead as new conversations unfold.
Experiencing The New CX: Predictions for 2026
December 19th, 2025 12:00PM PT
We’ll kick things off with our 2026 Predictions webinar with Shelia McGee Smith and Five9 President Andy Dignan as they revisit Sheila’s 2025 predictions. What came true, what didn’t, and what it all means for the future. Then, get a front-row seat as they make bold new forecasts for where CX and AI are headed in 2026 and beyond. Don’t miss your chance to weigh in and get ahead of the curve!
Quality at Scale: How Gen AI-Powered Quality Management Transforms Every Agent, Every Call, Every Time
January 22nd, 2026 10:00AM PT
Most quality programs only see a fraction of the customer story. Five9 Agentic Quality Management (AQM) changes the game — analyzing 100% of interactions in real time with Generative AI. In this session, you'll see how leading brands turn instant insights into personalized coaching, smarter automation, and full-journey visibility. See real-world results and leave ready to implement quality intelligence that elevates agent performance, boosts efficiency, and transforms every customer interaction into a competitive advantage.
