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On-Demand Webinar

June 4, 2025 @ 8:00 am PT

Introducing Spotlight for AI Insights: Unleashing the Power of Customizable Customer Insights

Join us for an introduction to Spotlight for AI Insights – a tool that empowers contact center leaders to go beyond pre-defined metrics and create custom insights from customer conversations.

Spotlight helps you answer key questions like:

  • “What led to manager escalations?”
  • “How well did agents understand customer issues?”
  • “What common objections are stalling sales?”
  • “Which competitor names were mentioned?”

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On-Demand Webinar -