June 4, 2025 @ 8:00 am PT
Introducing Spotlight for AI Insights: Unleashing the Power of Customizable Customer Insights
Join us for an introduction to Spotlight for AI Insights – a tool that empowers contact center leaders to go beyond pre-defined metrics and create custom insights from customer conversations.
Spotlight helps you answer key questions like:
- “What led to manager escalations?”
- “How well did agents understand customer issues?”
- “What common objections are stalling sales?”
- “Which competitor names were mentioned?”
