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CX Reimagine Awards

As CX Summit 2023 is quickly approaching, it is time to recognize the companies and leaders that are keeping their CX Promise and innovating in the areas of customer and employee experience (CX and EX). Join us in celebrating those organizations who are taking their efforts to the next level. 

We invite you to share your story about how you have transformed your contact center and are delivering a reimagined and improved CX and/or EX. Tell us about your CX Promise, goals, outcomes, the impact on your customers, and the role Five9 played in helping you transform.

Submit Your Nomination

Increase Business Agility with Cloud

Five9 enables customers to increase business agility by transitioning on-premises call center solutions to a cloud contact center solution. Share your transition to the cloud story and tell us how you were able to maintain business agility during your journey. 

Submit Your Nomination

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Scale with AI & Automation

AI and Automation can open new paths to value for agents and customers. Whether this is using automation to enable self-service communication channels, leveraging omni-channel technology, or using AI to deploy virtual agents or assist your live agents. Share your digital workforce journey with us and tell us how Five9 AI & Automation is helping you stay ahead.

Submit Your Nomination

Ecosystem Award

We all know that the CX and EX ecosystem is complicated. Data needs to be shared; systems need to be integrated. Add to that the complexity of doing this in a regulated or specialized industry. Do you have a story of how you have integrated Five9 and other elements of the technology stack to improve your CX or EX? From CRM to UC, to specialized healthcare add-ons and more, Five9 has a wealth of partners who enhance and augment the Five9 platform. Tell us your ecosystem integration story and how it has helped you deliver for your customers.

Submit Your Nomination

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Empower Agents and Supervisors to Deliver Results

Five9 helps customers equip agents with best-in-class tools to work from anywhere, anytime, from digital interaction recording and analytics, quality management, performance management to campaign management, and gamification. How have you empowered your team and motivated, retained, incentivized, and scaled the best agents for your contact center? Share your empowering story with us so others can learn.

Submit Your Nomination

The CX Promise Award

Voted on by the CX Community

The CX Promise Award recognizes organizations that continuously demonstrate transformation with their CX, leveraging Five9 technology to make every interaction count. Share how you’ve used Five9 to create customer trust and loyalty, or helped you innovate and improve your employee experience. This category is specifically about how your contact center delivers superior experiences by providing a positive difference to the organization with innovation. Share your story CX Promise story with us.

Submit Your Nomination

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Rules and Entry Criteria

  • Be a current Five9 customer with a live solution – it doesn’t have to be fully deployed but must be in production and starting to ramp so it can show practical ROI.
  • Have a compelling customer experience transformation story, e.g., moving from on-prem to the cloud, leveraging IVA or self-service to scale a workforce.
  • Agree to the use of company name and logo in Five9 social and digital channels, in accordance with Five9 branding guidelines.
  • Agree to a written case study and/or a customer video success story if you are selected as a winner.
  • Agree to be mentioned in a press release announcing the winners.
    In addition, you can designate your entry to be considered for the Community Excellence Award, which will be voted on by the CX Community of Five9 customers, partners, and Five9 employees.

How Winners Will Be Selected

  • This entry will automatically be considered for the Overall Reimagine CX Award, and it may also be nominated by the entering company for one or more Category awards.
  • Judges’ decisions about Category awards will be made solely based on their review of submitted entry material; no briefings will be held to determine Category awards.
  • Nominations accepted for review by the awards review committee will receive a $250 Tango gift card the week of June 23, 2023.
  • To be considered for nomination, all entry form information must be received no later than July 15, 2023. Please note that this deadline will not be extended. Any submissions received after 5 p.m. PT on July 15, 2022 will not be extended – NO EXCEPTIONS.
  • Award winners will be announced via a press release by Five9 prior to August 1, 2023. Winners will receive prior notice.
  • Winners will receive a digital promotion package including: social posts with customer-branded graphics, a personalized award, a Five9 branded merchandise box, and opportunities to engage with media.
  • Questions? Please contact Cindy Seto, Sr. Customer Marketing Manager

General Conditions

  • In the event that the operation, security, or administration of the Awards is impaired in any way for any reason including, but not limited to fraud, virus, bug, worm, unauthorized human intervention or other technical problem, or in the event the Awards are unable to run as planned for any other reason, as determined by Five9 in its sole discretion, Five9 may either (a) suspend the Awards to address the impairment and then resume the Awards in a manner that best conforms to the spirit of these Rules and Entry Criteria or (b) terminate the Awards. Five9 reserves the right in its sole discretion to disqualify any entrant it finds to be tampering with the entry process or the operation of the Awards or to be acting in violation of these Rules and Entry Criteria or in an unsportsmanlike or disruptive manner.


  • Except where prohibited, each entrant agrees that an and all disputes, claims and causes of action arising out of, or connected with, the Awards, or any prize awarded shall be resolved by the appropriate court located in California. All issues and questions concerning the construction, validity, interpretation and enforceability of these Rules and Entry Criteria. Entrants rights and obligations, or the rights and obligations of Five9 in connection with the Awards, shall be governed by and construed in accordance with, the laws of California, without giving effect to any choice of law or conflict of law rules, which would cause the application of the law s of any jurisdiction other than California.
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See Last Year's Winners

See how the 2022 Five9 Reimagine CX Award winners leveraged the Five9 Intelligent CX Platform to elevate customer experience beyond expectations.

Watch the 2022 Five9 Reimagine Awards Ceremony to learn more.

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