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Healthcare Partner Grows Business with CX Upgrade


A healthcare partner delivering extensive support services transformed its contact center with Five9. It moved from on-premises to the cloud and became an internationally staffed leader in CX modernization.

The move allowed the healthcare partner to:

  • Expand operations to 50 countries in less than 12 weeks
  • Quickly double agent count to meet increased business
  • Enable all agents to work remotely

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