NJ 211 Stays Open for Its Community During Disasters

NJ 211 is a statewide network of local 211 information and referral providers for New Jersey. The organization needed work-from- home capabilities, the flexibility to scale, and a cloud contact center solution with web capabilities.

Read this case study to learn:

• How Five9 enabled NJ 211 to manage its entire contact center operation in the cloud and intelligently route calls based on priority and type of request
• How the Five9 Intelligent Cloud Contact Center has kept NJ 211 online through natural disasters and the pandemic
• How NJ 211 maintained a remote workplace and improved customer experience while handling over 15,000 calls in one week