OceanFirst Bank Lifts NPS to 80 with AI-Driven CX from Five9

As OceanFirst Bank rapidly grew, it modernized its Customer Care Center with Five9 AI-powered solutions to improve routing, reduce wait times, empower associates, and deliver faster, more personalized customer experiences at scale.

• Improved customer satisfaction with faster, more personalized service interactions 
• Reduced customer wait times through intelligent, skill-based call routing 
• Empowered associates with AI-driven guidance, transcription, and real-time support 
• Increased operational efficiency while maintaining relationship-focused customer experiences