Five9 Intelligent Virtual Agent
Organizations who operate a contact center are always looking for ways to deliver better customer experiences and do it more efficiently. Five9 AI takes advantage of the latest technology to allow organizations to automate interactions with customers via Five9 Intelligent Virtual Agent (IVA) so you can deliver a more human experience.
Read the data sheet to learn how you can:
- Reduce average wait times for customers during busy hours
- Allow customers to self-serve and get quick answers to FAQs
- Deflect calls from live agents and only escalate complex issues and hard-to-solve questions to live agents