Setting Up Your Remote Workforce for Success
Keeping your contact center up and running during any type of natural disaster (fire, flood, snowstorm, etc.) is essential to ensure the continuity of your business. In emergency situations where your agents may not be able to get to the contact center it is critical that you have a business continuity plan to enable your agents to work remotely. The Five9 Intelligent Cloud Contact Center enables you to transition your workforce to any location around the world, including their homes.