Five9 Customer Service Index 2019

Five9 has been creating Powerful Customer Connections since 2001, and we’re fanatical about customer service. We recognize that a good – or bad – customer service experience can make or break a business’ relationship with their customers.

CXOs need access to insights and data about their customers’ needs, preferences, and decision factors. By surveying over 1,000 consumers throughout the U.S., across a range of age groups, as well as income and education brackets, this study provides validated data that CXOs can use and act upon to improve their organizations’ customer service efforts.

By embracing today’s cloud-based customer service tools and technologies, organizations can meet and exceed the needs of today’s customer to provide extraordinary experiences that their customers will love.