5 Tips: Integrate Microsoft Teams into Your Contact Center

With more workforces going remote, it’s vital to create stronger connections between contact centers and unified communications solutions. Provide agents with quick access to subject matter experts to help answer customer questions. Integrating Five9 and Microsoft Teams can help you increase first-contact resolution and improve customer experiences.

Did you know:

• 48% of contact centers receive higher customer satisfaction ratings after integrating UCaaS with CCaaS.
• 92% of contact center leaders believe their agent-facing applications could be more effective.
• 87% of customers find it frustrating to repeat themselves in multiple channels.

Learn how to get the most from your Microsoft Teams integration with Five9.