Skip to main content

Major Retailer Hits 90%+ QM and CSAT

Mason-thumbnail_2022

A major, longstanding e-commerce and catalog retailer grappled with the limitations of an on-premises contact center platform.

  • Achieved a 93% QM score within the first year
  • Reached a 90% CSAT score
  • Implemented omnichannel options for customers

Case study: Massion