Skip to main content

What’s Next: Contact Center Predictions for 2023


As we near the end of 2022, it is even more evident that change is truly the only constant.  From changes in leadership to changes in buying patterns and consumer expectations 2022 has seen it all.  

Watch our fourth annual fireside chat with incoming Five9 CEO Mike Burkland and industry analyst Sheila McGee-Smith as they look ahead and reveal the five major contact center predictions that will allow you to make your customer experience work for real life in 2023 and beyond.  

In this webinar, Mike and Sheila discuss:  

  • Their predictions for 2022, which held up and which fell flat  
  • If we have reached a tipping point for cloud adoption in the contact center  
  • How we are entering a deployment phase with AI and what this means for the industry 
  • The importance of collaborative intelligence and how AI will continue to amplify agents and supervisors in the contact center

Watch Now