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Verticals

From healthcare and retail to financial services, join us to dive deep on industry-specific topics.  

Elevating the Patient & Provider Experience: Combine the Power of Five9 and ServiceNow

Ensuring that health systems prioritize delivering patient experiences akin to those seen in modern retail is a key objective, yet

5 Steps to Improve Communications in Recruitment, Admissions & Enrollment

In the dynamic landscape of Higher Education, forging meaningful connections with students is paramount. This is especially true when prospective

The Steps Not Taken: What Are You Missing in Your Patient Experience?

The information systems that we use to capture and measure the patient experience are designed to document the quality of

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The Evolution of Contact Centers in Healthcare

Frost & Sullivan surveyed healthcare decision-makers before and during the pandemic to discover how they managed through the necessary changes
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Shopping Cart Rescue & the Contact Center Webinar

Find out how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce

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Expedite Retail Returns with AI in the Contact Center

Customer returns don’t have to be the bane of ecommerce. Watch this video to discover new ways to improve the

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