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Verticals

The McKesson Story: Improving the Prescription Refill Process with AI

Do your patients struggle with your prescription refill process? Are you a source of frustration vs. a helping hand? More

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The Steps Not Taken: What Are You Missing in Your Patient Experience?

The information systems that we use to capture and measure the patient experience are designed to document the quality of

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The Evolution of Contact Centers in Healthcare

Frost & Sullivan surveyed healthcare decision-makers before and during the pandemic to discover how they managed through the necessary changes
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Shopping Cart Rescue & the Contact Center Webinar

Find out how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce

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Expedite Retail Returns with AI in the Contact Center

Customer returns don’t have to be the bane of ecommerce. Watch this video to discover new ways to improve the

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