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Call Monitoring Software

What is the Best Call Monitoring Software?

Your contact center management needs to  measure and monitor team performance. You want to be able to take quick and proactive steps towards successful problem resolution. What is the best call monitoring software available today?


Five9 is the expert in solutions for maximizing call center performance. With our intuitive dashboards, you will manage operations efficiently. The set up is easy. It can be personalized quickly without any IT assistance.  Monitor agents and measure key statistics to analyze performance. Our Five9 reporting software:

  • Gives complete Insights into all trends
  •  Allows you to quickly view challenges in your process in need of improvement
  • Automate standard reports in your choice of  mutiple formats — tabular. graphic, charts, or spreadsheets
  • Create custom reports – that are tailored to fit your business with up-to-date information
  • Performance metrics - Real-time and historical data
  • Supervisor applications to monitor and coach agents


Implement high quality monitoring technologies and straight forward processes with Five9. Click on "Get Info" or call us at 1-800-553-8159 to learn more.

Call Monitoring Software

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information