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Email Management System

Superior Email Management System for Contact Centers

Email marketing is considered one of the top marketing techniques, but has its fair share of limitations in terms of response rate and successful deliverability. With the advent of cloud email management systems like Five9, contact center agents can easily respond to emails and close deals faster.

We offer email tagging and routing using the powerful Five9 Connect that uses Natural Language Processing to eliminate spam and tag the incoming emails based on relevance and issue. Scripts are automatically triggered to guide agent responses.

The top features of Five9 Email include:

  • Standard email and web form support by project
  • Automatic email web form auto generation
  • Configurable email relay to external CRM
  • POP3 and IMAP support

Five9 offers a system that empowers your agents to respond to emails with the right information to drives sales. Talk to a Five9 expert to learn more about how to use our email management system. Click on "Get Info," or call us today at 1-800-553-8159, for a free quote. 

Email Management System

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information