Five9 Outbound: Leverage Your Contact Center Resources
Turn your Contact Center into a Money Maker
Outbound contact centres are designed to reach out to customers or prospects to provide information on a new product or service, follow up on recent purchases, or remind your customers of an upcoming appointment. With outbound contact or call centre software, it's vitally important that your agents aren't spending time dialing — only to get an unanswered call, a hang up, or a voicemail. Outbound dialers and more can help increase productivity and decrease costs.
Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your outbound contact center needs. Advanced dialer algorithms predict when an agent will become available and adjust call rates to ensure a new call is waiting for them. Agents don’t waste time dialing and waiting. The dialers automatically screen out unanswered calls, hang-ups, and leave voicemails. Agents spend more time interacting with customers and prospects – increasing productivity and revenue.
Five9 offers inbound, outbound and blended contact center offerings, enabling your company to choose the right solution to meet your business requirements.
Predictive Dialer
The Five9 Predictive Dialer calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.
Power Dialer
The Five9 Power Dialer continuously dials at a fixed number of calls per available agent, but only as agents are ready to take calls.
Progressive Dialer
The Five9 Progressive Dialer provides a variable calls-to-agent ratio that determines how many calls the system needs to place as agents become available.
Preview Dialer
Preview dialing mode allows organizations to determine the order of the calls for agents to work on. Agents can then review customer contact records prior to the preview dialer placing the call.
TCPA Compliance
Safeguards prevent any automated dialing not in compliance with Telephone Consumer Protection Act (TCPA) regulations.
With Five9, we have literally been doubling our year-over-year growth.
Datasheet: Five9 Inbound Voice
Business moves fast; so should your contact center. Learn how the robust features of Five9 Inbound Contact Center can help you take your customer service to the next level.
Outbound Contact Center Software Features
- ACD with Call Distribution Algorithms
- Skills-Based Routing
- Priority Routing
- Time-of-Day Routing
- Voicemail Routing
- Web & Queue
- Incoming Call Whisper
- Toll-Free Numbers
- IVR with Intuitive Script Designer
- IVR Scheduling
- Professional Prompts for Self-Service
- Text-to-Speech & Speech Recognition
- In-Queue & Estimated Wait Time
- CTI Screen Pop
- Post-Call Surveys
- CRM Integrations
- Agent Desktop
- Contact Database
- Softphone
- Call Recording
- At-Home Agent Capabilities
- Easy-to-Use Administration Tools
- Real-Time, Historical, & Custom Reports
- Drag & Drop Script Design
- Agent Scripting
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Bringing Joy to CX
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your CustomersAdopt the cloud contact center to meet your business needs – not the other way around.
Explore Our PortfolioAnalysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our AwardsRely on our team to help you achieve continued success in an ever-evolving environment.
See Professional ServicesBringing Joy to CX
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.
Customer First
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your CustomersCompletely Customizable
Adopt the cloud contact center to meet your business needs – not the other way around.
Explore Our PortfolioAlways Innovative
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our AwardsAt Your Service
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional Services