Outbound contact centres generate new leads.
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What is an Outbound Call Centre?
Outbound call centres dial out to reach customers or prospects and are typically used when a sales team is prospecting for new customers. Outbound call centres may utilise autodialler and predictive dialling solutions to help maximise agent productivity by increasing the amount of connections agents can make with customers.
Accelerating Sales with Next-Generation Automatic Dialler Technology
Five9 automated dialling solutions offer you a range of customisable dialling modes to align with your call centre needs. The advanced dialler algorithms can predict when an agent will become available and adjust call rates to ensure there is a new call waiting for them.
Agents don’t waste time dialling and waiting. The diallers automatically screen out unanswered calls, hang-ups and leave voicemails. So agents spend more time talking to customers and productivity skyrockets.
Predictive Dialler
The Predictive Dialler calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.
Power Dialler
The Five9 Power Dialler continuously dials at a fixed number based on your desired calls-to-agent ratio—but only as reps are ready to take a call.
Progressive Dialler
Our Progressive Dialler provides a variable calls-to- agent ratio that determines how many calls the system needs to place as reps become available.
Preview Dialler
This dialling mode allows sales reps to review customer contact records prior to dialing. The amount of time to preview a call can be preset if desired.
With Five9, we have literally been doubling our year-over-year growth.
Datasheet: Outbound Contact Centre
Learn how you can leverage Five9’s advanced automated dialler technologies to boost your contact centre’s productivity.
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Outbound Call Centre Software Features
Predictive Dialler
Power Dialler
Campaign & List Management
Data Import
Quality Management
Real-Time Recording
Cloud APIs
Web Callback
Drag & Drop Script Design
Progressive Dialler
Preview Dialler
DNC Compliance
Call Recording
Historical Reporting
Contact History Database
At-Home Agents
CRM Integrations
Dialler List Management
Englishtown: Learn How the Predictive Dialler Increased Contact Centre Efficiency by 40%
Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialler, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.
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Make It Happen with Five9
Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can reate an automated marketing and sales funnel that achieves your outbound goals.
Prospecting
Predictive dialling connects agents only to live prospects, maximising calling efficiency.
Qualifying
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Nurturing
Automate agent callbacks using the Disposition Timer and redial feature.
Converting
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Why Choose Five9
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