Five9 Outbound: Leverage Your Contact Centre Resources

Five9 Inbound Call & Contact Centre Solutions: Deliver Great Customer Service

Turn your Contact Centre into a Money Maker

Outbound call centres are designed to contact customers or prospects to provide information on a new product or service, follow up on recent purchase, or remind your customers of an upcoming appointment. With an outbound contact centre, it is vitally important that agents are not spending time dialling the phone only to get an unanswered call, a hang up or voicemail. This decreases productivity and increases costs.

Five9 automated dialling solutions offer you a range of customisable dialling modes to align with your outbound contact centre needs. Advanced dialler algorithms predict when an agent will become available and adjust call rates to ensure a new call is waiting for them. Agents don’t waste time dialling and waiting. The diallers automatically screen out unanswered calls, hang-ups, and leave voicemails. Agents spend more time interacting with customers and prospects – increasing productivity and revenue.

Five9 offers inbound, outbound and blended contact center offerings, enabling your company to choose the right solution to meet your business requirements.

Predictive Dialler

The Five9 Predictive Dialler calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.

Power Dialler

The Five9 Power Dialler continuously dials at a fixed number of calls per available agent, but only as agents are ready to take calls.

Progressive Dialler

The Five9 Progressive Dialler provides a variable calls-to-agent ratio that determines how many calls the system needs to place as agents become available.

Preview Dialler

Preview dialling mode allows organisations to determine the order of the calls for agents to work on. Agents can then review customer contact records prior to the preview dialler placing the call.

TCPA Compliance

Safeguards prevent any automated dialling not in compliance with Telephone Consumer Protection Act (TCPA) regulations.

With Five9, we have literally been doubling our year-over-year growth.

Teddy Liaw

CEO, NexRep

Datasheet: Five9 Inbound Voice

Business moves fast; so should your contact Centre. Learn how the robust features of Five9 Inbound Contact Centre can help you take your customer service to the next level.

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Outbound Contact Centre Software Features

ACD with Call Distribution Algorithms
Skills-Based Routing
Priority Routing
Time-of-Day Routing
Voicemail Routing
Web & Queue
Incoming Call Whisper
Toll-Free Numbers
IVR with Intuitive Script Designer

IVR Scheduling
Professional Prompts for Self-Service
Text-to-Speech & Speech Recognition
In-Queue & Estimated Wait Time
CTI Screen Pop
Post-Call Surveys
CRM Integrations
Agent Desktop
Contact Database

Softphone
Call Recording
At-Home Agent Capabilities
Easy-to-Use Administration Tools
Real-Time, Historical, and Custom Reports
Drag & Drop Script Design
Agent Scripting

Englishtown: Learn How the Predictive Dialler Increased Contact Centre Efficiency by 40%

Five9 customer Englishtown struggled with a low calling rate and manual dialling until switching to Five9. Thanks to the Predictive Dialler, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.

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Why Five9?

Now more than ever, the contact centre is the front door for many businesses.
At Five9, we are on a mission to help transform your contact centre to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.