What Is a Progressive Dialler?
A progressive dialler is an automated telephone dialling system that only connects agents to calls answered by a live person. In Progressive Mode, the dialler runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialling based on recent abandonment rates and only dials when an agent becomes available.
Using the Progressive Dialler, contact centres can experience the productivity benefits of automatic dialling while ensuring each connected outbound call is delivered to an available agent. Only dial when agents are ready, ensuring an increase in contact rates and a decrease in abandoned call rates.
Always Be Connecting
Avoid dead ends like busy signals, answering machines, and disconnected numbers, while limiting dropped calls by dialling only when your agents become available.
Using the Progressive Dialler, contact centres waste less time dialling and spend more time talking to live prospects. This leads to more sales and greater revenue gains.
Multiple Dialling Modes
Five9 offers a variety of dialling modes to suit your needs. The Dialler accounts for time zones and list penetration and can be customised to meet compliance and business needs.
Since switching to Five9, we have experienced a 160% increase in contacts per hour.
Learn how you can leverage Five9’s advanced automated dialler technologies to boost your contact centre’s productivity.
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Outbound Contact Centre Features
Campaign & List Management
Drag & Drop Script Design
Contact History Database
Dialler List Management
Make It Happen With Five9
Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Predictive dialling connects agents only to live prospects, maximising calling efficiency.
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Automate agent callbacks using the Disposition Timer and redial feature.
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Why Choose Five9
Call +44 203 318 7902 for More Information