Transform Salesforce with the Power of Five9
Five9 Fusion natively connects enterprise-grade telephony through Salesforce Voice for Partner Telephony, ending the swivel-chair experience and giving agents a single console to resolve issues faster.
Gain ultimate flexibility with your choice of AI. Drive agent performance by deploying Five9 Agent Assist for real-time agent guidance and automated summaries to streamline after-call work. Alternatively, Einstein for Service users leverage can Five9 TranscriptStream for Next Best Action and more.
Power Smarter CX with Five9 + Salesforce
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Unified Agent Experience
Sync CRM data and voice metadata seamlessly. Five9 Voice embeds call recordings straight into the customer record so your agents can resolve issues faster without tab-hopping.
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Choice of AI
Deploy Agent Assist as your primary tool for agent guidance. Alternatively, stream live call voice transcriptions through TranscriptStream to natively power Einstein for Service.
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Streamline self-service
Empower customers with intelligent, conversational AI self-service. When complex issues arise, smoothly escalate the call to a human agent along with full context and summaries.
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Simplify deployments
Integrate enterprise telephony through Salesforce Voice for Partner Telephony. Scale your contact center quickly without complex code or custom delays, maximizing your total ROI and value.
Learn how Five9 and Salesforce are expanding their partnership to deliver unified, AI-powered CX.
Resources To Help You Get Started
Five9 Fusion for Salesforce Product Tour
Empower your organization with Five9 and Salesforce AI-powered CX solutions to elevate service interactions, boost agent efficiency and improve customer satisfaction.
Five9 Fusion for Salesforce Data Sheet
Combine the power of Five9 telephony seamlessly within the Salesforce Omni-Channel widget to provide a single, intuitive user interface and capture every customer interaction.
Five9 for Service Cloud Voice BYOT Demo Video
Discover how Five9 integrates with Salesforce Omni-Channel, using Five9 voice and Einstein for Service for real-time insights, streamlined workflows and exceptional customer service.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
