Ask the Experts
June 11th
From Assumption to Insight: Delivering Meaningful AI Outcomes in CX
In this session, we’ll explore how leading organisations are shifting from assumption to insight, using real customer interaction data to make smarter, more informed decisions about where AI can deliver the greatest value.
The Employee Promise
June 18th
Empowering Performance: Autonomy, Accountability, & Flexible Work
Engaged employees start with empowered mindsets. When individuals take ownership of their development, they become more invested in their role and the organization’s success. Join Millie McIntyre, Sr. Director of Buyer Services at IAA, to explore how autonomy, accountability, and flexible scheduling drive engagement, elevate performance, and build trust. Leave with practical strategies to encourage self-management, support professional growth, and design work models that empower employees to thrive.
Customer Case Study
July 9th
Scaling CX for the Holiday Rush at Omaha Steaks
In this Winner Spotlight, Grant Young shares how Omaha Steaks transformed their contact center operations to support massive seasonal demand while protecting the premium customer experience their brand is known for. Learn how Omaha Steaks partnered with to enable remote seasonal staffing, streamline secure payment experiences with AI-powered automation, and dramatically improve service levels during peak holiday periods.
