Five9 Usage-Based Pricing Calculator

Understand the needs of your contact center and how different billing options can impact your organization.

Download Datasheet

* Calculator assumes an 8-hour shift of 480 minutes minus 90 minutes for lunch, breaks and wrap-up work. This leaves 390 minutes per agent shift of customer engagement. Assuming 85% utilization, 331 minutes of voice and digital customer engagement remain.

Assess Your Needs. Do You Have:

  • A traditional, shift-based contact center?
  • Mostly traditional traffic with some seasonal bursts?
  • A high percentage of casual agents?
  • Multiple clients requiring discrete billing?

Five9 Flexibility

  • Monthly licenses for billing certainty
  • Usage-based billing for flexibility
  • Mix-and-match usage-based and monthly agents

Try Before You Buy

  • Add some services per use
  • Increase staff without commitment
  • Overlay Five9 on other applications as you migrate to the cloud

Creating Powerful Customer
Connections Since 2001


Years of Cloud Contact Center Experience


Customers Worldwide

6+ Billion

Call Minutes Recorded Annually