* Calculator assumes an 8-hour shift of 480 minutes minus 90 minutes for lunch, breaks and wrap-up work. This leaves 390 minutes per agent shift of customer engagement. Assuming 85% utilization, 331 minutes of voice and digital customer engagement remain.
Assess Your Needs. Do You Have:
A traditional, shift-based contact center?
Mostly traditional traffic with some seasonal bursts?
A high percentage of casual agents?
Multiple clients requiring discrete billing?
Monthly licenses for billing certainty
Usage-based billing for flexibility
Mix-and-match usage-based and monthly agents
Try Before You Buy
Add some services per use
Increase staff without commitment
Overlay Five9 on other applications as you migrate to the cloud