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Is your Public Sector Contact Center Prepared for Climate Change?

Over the past several years, the words “natural disaster” have taken on new meaning.

Patrice DeLorey Director, Global Channel Development – SLED Vertical

Patrice manages partner relations within the State and Local Government and Education vertical for Five9 Sales and Marketing.

6 Simple Steps to Evaluate your Gamification Cycle

We created a simple gamification cycle to evaluate the gamification strategies you currently have in place and show you how to implement new ones. This way, your contact center constantly evolves to create the highest level of agent engagement and performance.

Natalie Mackay Product Marketing Manager

Your Agents are Your Customer Experience

The role of the contact center is crucial for businesses. In today’s digital economy, for many companies the only time a consumer engages with them is through the contact center which has become the front door and face of the business. Customer service agents are now responsible for their brand’s customer experience as fewer and fewer consumers engage face-to-face with an employee in a store or branch.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Five Levels of Contact Center Agent Augmentation

The evolution of the contact center will likely be similar to other industries where AI is automating manual activities like self-driving cars.

Rowan Trollope CEO

Rowan is a recognized Silicon Valley leader and has a depth of experience in software solutions and cloud innovation. He is a self-proclaimed geek and taught himself to program on a Commodore 64 at a local Radio Shack and holds a number of patents in computer security and operating systems.

Are Ghosts and Ghouls Lurking in your Contact Center? Five Scary Agent Types

My secret mission was to see if these companies had ghosts and ghouls lurking in their contact centers.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

3 Ways To Show Your Agents Some Love on Valentine's Day

Contact center agents need to be shown some love, and Valentine's Day seems like a perfect day to start giving them the right tools they need to deliver great customer experiences.

Five9

The Do's and Don'ts of Adding New Channels to Your Contact Center

It is time to modernize your contact center and you have a lot of options to consider to add to your current phone support. My customers are using email, chat, and social to name a few, so how should I support that?

Mayur Anadkat