Customer Experience

How Financial Organizations Can Improve the Lending Journey with AI

Friction in complicated buyers' journeys, like home loans, might feel inevitable. But with the right technology, it doesn’t have to be.

Erin Wilson Dir., Technical Marketing

Empowering Patients and Workers in the Next Era of Healthcare

As we emerge from the pandemic, a new empowered workforce has emerged with new supporting technologies to help drive success and enable operational excellence.

Nick Kagal, FACHE, FHIMSS Vice President of Marketing & Business Development, SpinSci

Nick leads marketing and business development for SpinSci, an innovative healthcare technology solutions provider focused on patient engagement. He's responsible for digital strategy, channel partnerships, lead generation strategy and pipeline development.

How AI will Shape the Future of Voice in CX

Whether it’s Siri, Alexa, or Cortana at home, or AI-powered virtual agents in the contact center, the way we interact and connect with each other and with companies now goes hand in hand with voice-based artificial intelligence.

Jess Shea Senior Partner Marketing Manager

Frost & Sullivan Report: Evolving the Healthcare Contact Center

Research firm Frost & Sullivan surveyed 129 healthcare decision-makers to discover how contact centers have changed as a result of the pandemic.

Jeff Woodland Director of Vertical Marketing

Closing the Metrics Gap with Agent Focus

AI and analytics help agents serve customers—and provide metrics on their performance.

Robin Gareiss CEO, Metrigy Corp.

Evolving Public Sector Self-Service for Next-Generation Citizen Experiences

Learn how SLED agencies can deploy conversational AI technologies in practical, cost-effective ways to improve the citizen experience.

Patrice DeLorey Director, Global Channel Development – SLED Vertical

Patrice manages partner relations within the State and Local Government and Education vertical for Five9 Sales and Marketing.

Improve CX and Agent Productivity by Closing the Metrics Gap

Many CX leaders are facing a metrics gap – the space between collecting metrics and turning them into actionable change. We worked with the team at Metrigy to identify ways to close the gap.

Kim Austin Sr. Content Strategist

The Future of Contact Center Software and the need for speed!

Five9 Vice President Partner Sales - International, Thomas John takes a ‘quick’ look at what unites the CX Top Guns in Europe and a new study from Five9 Partners Connect. Contact Center Software speeds into the Cloud.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

Dare to Reimagine: A Conversation on CX with Shep Hyken

Customer Experience

How do you create customer amazement and bring people back to your business again and again? A good person to ask would be Shep Hyken, who officially holds the title of Chief Amazement Officer. So, we did. In the first episode of the Dare to Reimagine podcast, Five9 Chief Marketing Officer Genefa Murphy talks with Shep Hyken, practitioner, speaker, and New York Times and Wall Street Journal bestselling author.

Kim Austin Sr. Content Strategist

Virtual Events still rule the roost.

Five9 Senior Director of International Marketing, Sabine Winterkamp takes a look back over 2021 through the 'Events' lens and looks forward to some brighter times ahead in 2022 (hopefully)!

Sabine Winterkamp Senior Director of International Marketing

Sabine Winterkamp joined Five9 in early 2016 as the Senior Director of Marketing EMEA at Five9 and in this role, she is responsible for all marketing disciplines and activities in the Europe, Middle East and Africa to drive brand awareness and revenue in these markets. Today, she is responsible for all of the international marketing efforts at Five9. She has over fifteen years of marketing experience in the IT business and more than 20 year of business experience with core information and voice service technologies.

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