What is an Auto Dialer?
An auto dialer uses lists of phone numbers to automatically dial, leave messages, or request information from prospects or customers. Depending on the needs of your company it can have different types of auto dialers to best fit your situation. Dialers can range anywhere from prepping you for a call to dialing a set number of phone numbers in a specific amount of time. Auto dialers are usually implemented when manual dialing is taking away from an agent’s productivity, avoiding voicemails and disconnected phone lines ends up saving a lot of time.
Triple Your Productivity with Auto Dialer
Companies want to maximize the amount of time agents spend talking to authentic prospects and customers instead of dialing numbers. Augment your existing inbound/outbound call center offering with auto-dialing capabilities from Five9.
Five9 Power Dialer is the right choice for your business for making more powerful live connections. When an agent becomes available, the system automatically dials the next contact(s) based on your desired calls-to-agent ratio. Auto dialers and automated dialing technologies with power dialers, predictive dialers, and preview dialers have enabled contact centers to enhance their call handling efficiency and customer service quality. Since it’s all in the cloud, you have unprecedented access to powerful capabilities for campaign and list management, call monitoring, and advanced real-time reporting.
Using Five9 Auto Dialer features, you can greatly improve agent call handling efficiency. Start minimizing agent downtime and streamlining workflow processes today! Get immediate access to our demo video or call us at 1-800-553-8159 to learn more.