Contact center managers need sophisticated tools to monitor and measure performance, gain insight, , and take action before a problem gets out of control – to deliver the best customer experience. Five9 Virtual Contact Center (VCC) solution includes a suite of real-time and historical reporting tools that is custom-designed to help you get a complete picture of your contact center performance.
Five9’s real-time information enables supervisors to monitor contact center statistics against customer service goals. You can personalize supervisor views and alerts for customer interactions or metrics. The following real time statistics help ascertain customer experience and take appropriate actions.
We also provide multichannel integrated agent performance, workload statistics, and customer feedback to assess customer satisfaction index. Plus, you can easily share information with stakeholders using unique sharing features.
If you want to learn how to improve customer experience using our reporting solutions, get in touch with us today.