The Five9 Customer Service Index 2017

Did you know that 78% of consumers will drop your business after just one poor customer service experience? And that 29% of executives monitor their customer satisfaction on a daily basis?

To gain the competitive edge, you have to have a solid understanding of the expectations, priorities and behavior of today’s consumers. That’s why Five9 commissioned Zogby Analytics to assess the current state of customer service and support from both the business decision maker and consumer perspective:


Part 1: Business Decision Makers

Learn more about the key insights and importance of customer service as viewed through the eyes of Business Decision Makers.


Part 2: Today’s Digital Consumer

Learn more about today’s digital consumer and their expectations of customer service and quality.