The Five9 Customer Service Index 2019

Five9 Surveys Consumers to Define and Track How Digital Transformation Enhances the Customer Experience

Did you know that 78% of consumers will drop your business after just one poor customer service experience?

To gain the competitive edge, you have to have a solid understanding of the expectations, priorities and behavior of today’s consumers. That’s why Five9 partnered with Zogby Analytics to help businesses better understand the current state of customer service. Now in its third year, the Customer Service Index provides data and insights to help businesses better meet their customers' changing needs and expectations.