Five9 Solution Bundles
We understand that your business has unique customer communication needs and, while Five9 offers a full suite of contact center capabilities, you may not need all of them. To that end, we have created easy pricing bundles to get you started quickly and only with the functionality you require today. With Five9 you get a business partner who is dedicated to your success with the right capabilities to deliver a more human customer service experience.
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Five9 Solution Bundles Scale as Your Contact Center Evolves
Core
USD
All the essential tools your teams need to operate a best-in-class inbound, outbound or blended global contact center.
- Support thousands of concurrent agents located anywhere in the world
- Blended calling to maximize agent productivity
- Powerful, real-time reporting and administrative tools help identify successful outcomes and areas of improvement
Premium
USD
All capabilities of the Core Bundle plus omnichannel support and essential quality management.
- Add, switch and continue the customer engagement with complete context and continuity across channels – never interrupting their journey
- Supervisor-enabled capabilities to maximize agent performance on digital channels
- Essentials QM helps you evaluate the entire customer experience for better outcomes, trends, and customer insights
Optimum
USD
All capabilities of the Premium Bundle plus full WFO capabilities to manage and motivate onsite or remote teams.
- Improve staffing accuracy with workforce management
- Maximize agent performance with quality management
- Proactively reach out to customers to reduce inbound traffic and enhance the customer experience
Ultimate
USD
All capabilities of the Optimum Bundle plus analytics and workflow automation tools and apps.
- Quickly identify and automate repetitive agent tasks and complex workflows
- Use Five9 pre-packaged workflow apps like Proactive Notifications to support immediate updates, information and interactions with customers
- Save agents and supervisors crucial time on work activities and allow them to focus on what is most important - the customer
Get Started with Five9 Digital-First IVAs
- Deploy intelligent virtual agents (IVAs) to provide self-service across web, chatbot, voice, SMS, or WhatsApp
- Blend live and digital agents to create greater coverage for your customers and provide 24x7 support
- Easily integrate with your on-premises contact center solution – no need to rip and replace
- Use our cloud-based IVAs today and migrate your live agents to the Five9 Intelligent Cloud Contact Center when you’re ready
| Our Bundles* | Core Voice ContactCenter | Premium DigitalEngagement | Optimum WorkforceOptimization | Ultimate WorkflowAutomation |
|---|---|---|---|---|
| Essential Functionality | ||||
| Blended Inbound/Outbound | true | true | true | true |
| Agent Desktop Plus | true | true | true | true |
| Geo Redundancy | true | true | true | true |
| Call Recording | true | true | true | true |
| Softphone | true | true | true | true |
| Channels | ||||
| Chat | false | true | true | true |
| false | true | true | true | |
| Workforce Optimization | ||||
| Essentials QM | false | true | false | false |
| Enterprise QM | false | false | true | true |
| Enterprise WFM | false | false | true | true |
| Interaction Analytics | false | false | false | true |
| Workflow Automation | ||||
| Proactive Notification | false | false | true | false |
| Full Platform | false | false | false | true |
| Support | ||||
| 24/7 World Class Support | true | true | true | true |
Boost your capabilities with easy add-ons
Artificial Intelligence
Intelligent Virtual Agent
Deliver answers to common questions and solve customer problems with an intelligent virtual agent built on the latest AI communication technology.
Agent Assist
Increase agent efficiency with real-time transcription and call summarization.
Digital Engagement
Social
Automate the process of interacting with your socially engaged customers to ensure prompt and consistent responses.
SMS
Stay highly responsive and engaged with customers by filtering and intelligently routing SMS messages to the best possible agent and tracking progress from initial message to resolution.
Video
Shorten resolution times and create better experiences by letting your customers show and share their problems with agents in real time.
Digital Outreach
Automate follow-up when calls fail by providing automated outreach through email, SMS, or social to let your contacts know you missed them.
Workforce Optimization
WFO Recording Data Protection
Provides a protective layer of security to prevent exposure of valuable customer data and assist with PCI and HIPAA compliance.
Essentials WFM
Plan, optimize, and manage your workforce with a single WFM solution that is interactive and customizable for end users.
Performance Dashboard
Real-time dashboards and wallboards that provide holistic reporting from all of your disparate systems to understand contact center performance.
Gamification
Provide a variety of rewards to motivate agent behavior, increase engagement, reinforce training, and improve productivity.
More Add-Ons
Admin Assist
A turnkey managed service offering that provides technical assistance with administrative moves, adds, changes, and delete activities.
Agent & Supervisor Consoles
Web-based applications to configure and manage contact center operations (Admin) and view real-time statistics, manage campaigns, and monitor agents (Supervisor).
Connectivity, Security, (TFN), and (DIDs)
Provides a point of contact within the Five9 telecom department that coordinates all your telecom activities.
CRM Connectors
Pre-built integrations with leading CRM solutions including Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.
Extra Storage
Extends the length of time critical customer information is stored for governance and regulatory purposes.
IVR with Speech Recognition
An optional product for inbound, blended, and auto dialer customers that enables speech recognition capabilities for their IVR.
Operational Intelligence
Automatically aggregate information in real time to improve decision-making by using a library of pre-built connections to popular business systems.
Secure Pay
Collect payments and securely send the payment information directly to the payment processor.
Technical Account Manager (TAM)
The main point of contact and liaison for Five9 for training, projects, operational improvement, and reporting.
