Five9 Genius:
Transform Your Contact Center

View Demo or Call 1-800-553-8159
Five9 Genius

Five9 The Intelligent Cloud Contact Center

A Five9 Contact Center eliminates the hassle and expense of traditional on-premise contact centers. Five9 is completely cloud-based contact center service, agents can log in from anywhere — they just need a computer, a headset, and a high-speed Internet connection.

Communicate with your customers through the channel they prefer. Whether it’s phone, web, chat, email, video, or social media, Five9 has you covered. Five9 omnichannel applications deliver better customer engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single, intuitive agent desktop.

Five9 Omnichannel Routing ensures that every interaction is delivered to the right resource at the right time, every time.

Five9 provides everything you need to run an effective inbound, outbound, or blended contact center, including management applications such as real-time and historical reporting, recording, CRM integrations, and more.

Inbound Call Icon


Provide great customer service with intelligent routing, voice-enabled self-service, and CRM integration.

Outbound Icon


Accelerate sales, improve customer contact rates, and boost upsell, cross sell and issue resolution with more live conversations by leveraging Five9 options for automatic dialing modes.

Blended Icon


Five9 eliminates the technology gap between handling inbound customer contacts and outbound dialing, bringing the two together as a unified system.

Omnichannel Icon


Five9 Omnichannel enables agents to move seamlessly between web, video, live chat, email, social media, and voice calls all while maintaining the customer journey context — giving your customers a better experience.

Workforce Optimization Icon

Workforce Optimization

Five9 workforce Optimization (WFO), powered by industry-leading vendors integrates WFO directly into the Five9 service. This powerful all in one solution provides you with the tools you need for Workforce Management (WFM), Quality Management (QM), Performance Management, and Gamification to keep your agents engaged and your contact center running efficiently.

Reporting Icon

Reporting and Analytics

Get a complete picture of your contact center with the help of more than 120 standard reports, including both real-time and historical reporting options. Use real-time performance metrics to monitor the contact center, manage agents and queues, and respond quickly to changing conditions.

Integration Icon


Powerful integration tools from Five9 help you get the most from all of your applications and systems. Five9 allows you to leverage your existing systems using cloud APIs, web connectors and pre-built CRM connectors. You've made an investment in these applications — we help you protect it.

How It Works Icon

How It Works

Learn about the Five9 Intelligent Cloud Contact Center — what it is, how it works, why it's great, and how you can get started using it in a matter of weeks.

Agent Desktop Choices

Let your agents work in the environment they are most comfortable with, their workstation desktop or your CRM system, to maximize productivity and deliver exceptional experiences for your customers.

Agent Desktop Plus brings every contact channel into one easy-to-use desktop interface that allows agents to efficiently handle them. Our universal transaction model adjusts to the needs of the interaction, whether it’s phone, chat, email, or social media. Agent Desktop Plus is functionally robust, yet still feels familiar to the agent, making training a breeze.

Agent CRM Adapters embed omnichannel interaction handling functionality directly in your CRM system. Agents can handle customer interaction without the need to switch between applications, and they have ready access to the wealth of CRM customer information available.

Features include:

  • Unified omnichannel history
  • Visual cues to guide agent actions
  • Simple visual format
  • Improved workflow and productivity
  • Reduced training and onboarding costs
View Demo
Five9's Cloud Contact Center eBook 9 Reasons Why Everyone Is Moving to the Cloud Thumbnail

9 Reasons Why Everyone Is Moving to the Cloud

Find out the top nine advantages of cloud contact centers over traditional, on-premise solutions and see how moving to the cloud can maximize your success.

Get The Guide
Five9's Cloud Contact Center eBook 9 Reasons Why Everyone Is Moving to the Cloud Thumbnail

Five9 Call Center Features



Predictive/Progressive/Power/ Preview/Manual Dialing


Campaign and List Management


Local Number Options


Do Not Call Compliance


Web Callback





Speech-enabled IVR


Visual IVR


CTI Screen Pop

Common Platform


Agent Scripting




Call Conferencing


Toll-Free Numbers



Call Recording


Historical Reporting


Real-Time Reporting


Cloud APIs


Data Import

Get More Info & Pricing

Access all the contact center resources, such as demos, technical reports, data sheets, etc..

All fields are required.

Boost Productivity with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.


Outbound dialing connects agents only to live prospects, maximizing calling efficiency.


Use list priorities and ratios, so your agents can focus on their most qualified leads.


Automate agent callbacks using the Disposition Timer and redial feature.


Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Call 1-800-553-8159 for More Information