Lightning Experience in the Contact Center
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Five9 Cloud Contact Center for Sales Cloud and Service Cloud
Need a feature rich, highly reliable contact center solution to augment your Salesforce investment? The Five9 integration to Salesforce was jointly designed to meet enterprise service and sales requirements -- for features, reliability, scalability, and security.
Seamlessly integrated into the Salesforce Lightning Experience, Sales Cloud, and Service Cloud via Open CTI and Lightning CTI, Five9 provides agents with powerful call controls for inbound, outbound, blended calls, and campaigns with chat and email capabilities from Salesforce in a single environment.
Five9 enriches the agent experience by integrating its solutions into the Salesforce desktop, Salesforce CRM, and Salesforce Einstein, taking agent productivity to new heights. Five9 empowers agents with valuable information and rich customer context to improve the customer experience.
Powerful Interaction Routing
Effectively prioritize and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.
Data-Rich Screen Pops
Match inbound and outbound customer information and provide “screen pops,” by opening corresponding Salesforce records. Agents see customer data prior to accepting the interaction.
Click-to-Call
Click-to-call from Salesforce to easily reach out to customers and prospects.
Campaign & List Integration
Integrate campaigns, calling lists, and predictive dialing to boost sales leads and conversion rates.
Automatic interaction Logs
Save logs automatically when an interaction ends ensuring that every interaction is stored in the system of record -- Keeping teams synced on all customer and prospect communication.
Agent Interaction Control
Empower agents with rich interaction handling for chats, emails, and calls such as recording, parking, cold or warm transfers and conferences, click-to-dial and more - all from within a single Salesforce desktop.
Five9 has a great product with seamless integration with Salesforce!
Datasheet: Integrate with Salesforce
Engage with customers through voice, email, and chat—all from within your familiar Salesforce desktop.
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Five9 Explains the Customer Journey Map
Today's enterprise companies want to better understand customers through data. Read this eBook to learn more about how customer journey maps can help you to sell more, serve better, and efficiently market.
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Integration Features
Lightning Certified
Pre-built Integration
Shared Presence for Omni-Channel
Matches Call with Salesforce Data
Agent Call Control
Call Recording
Call Parking
Warm Transfers
Call Conferences
Click-to-Dial
Automatic Call Logs
Campaign and List Integration
Call 1-800-553-8159 for More Information