Lightning Experience in the Contact Center

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Five9 Cloud Contact Center for Sales Cloud and Service Cloud

Need a feature rich, highly reliable contact center solution to augment your Salesforce investment? The Five9 integration to Salesforce was jointly designed to meet enterprise service and sales requirements -- for features, reliability, scalability, and security.

Seamlessly integrated into the Salesforce Lightning Experience, Sales Cloud, and Service Cloud via Open CTI and Lightning CTI, Five9 provides agents with powerful call controls for inbound, outbound, blended calls, and  campaigns with chat and email capabilities from Salesforce in a single environment.

Five9 enriches the agent experience by integrating its solutions into the Salesforce desktop, Salesforce CRM, and Salesforce Einstein, taking agent productivity to new heights. Five9 empowers agents with valuable information and rich customer context to improve the customer experience.

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Powerful Interaction Routing

Effectively prioritize and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.

Data-Rich Screen Pops

Match inbound and outbound customer information and provide “screen pops,” by opening corresponding Salesforce records. Agents see customer data prior to accepting the interaction.

Click-to-Call

Click-to-call from Salesforce to easily reach out to customers and prospects.

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Campaign & List Integration

Integrate campaigns, calling lists, and predictive dialing to boost sales leads and conversion rates.

Automatic interaction Logs

Save logs automatically when an interaction ends ensuring that every interaction is stored in the system of record -- Keeping teams synced on all customer and prospect communication.

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Agent Interaction Control

Empower agents with rich interaction handling for chats, emails, and calls such as recording, parking, cold or warm transfers and conferences, click-to-dial and more - all from within a single Salesforce desktop.

Five9 has a great product with seamless integration with Salesforce!
Scott Wise
Carfax

Datasheet: Integrate with Salesforce

Engage with customers through voice, email, and chat—all from within your familiar Salesforce desktop.

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Customer Journey Map

Five9 Explains the Customer Journey Map

Today's enterprise companies want to better understand customers through data. Read this eBook to learn more about how customer journey maps can help you to sell more, serve better, and efficiently market.

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Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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Integration Features

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Lightning Certified

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Pre-built Integration

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Shared Presence for Omni-Channel

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Matches Call with Salesforce Data

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Agent Call Control

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Call Recording

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Call Parking

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Warm Transfers

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Call Conferences

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Click-to-Dial

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Automatic Call Logs

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Campaign and List Integration

Call 1-800-553-8159 for More Information