Salesforce and Five9 deep integration into the Service Cloud
When it comes to your customer's you want your agents to have the right information at their fingertips to give everyone a great experience. The Five9 integration to Salesforce was jointly designed to meet the needs of the your customers and enterprise with a highly reliabile, scalabile, and secure solution.
Powerful Interaction Routing
Effectively prioritize and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.
Data-Rich Screen Pops
Match inbound and outbound customer information and provide “screen pops” by opening corresponding Salesforce records. Agents see customer data prior to accepting the interaction.
Click-to-call from Salesforce to easily reach out to customers and prospects.
Campaign & List Integration
Integrate campaigns, calling lists, and predictive dialing to boost sales leads and conversion rates.
Automatic Interaction Logs
Save logs automatically when an interaction ends ensuring that every interaction is stored in the system of record -- Keeping teams synced on all customer and prospect communication.
Agent Interaction Control
Empower agents with rich interaction handling for chats, emails, and calls such as recording, parking, cold or warm transfers and conferences, click-to-dial and more - all from within a single Salesforce desktop.
Five9 has a great product with seamless integration with Salesforce!
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Shared Presence for Omni-Channel
Matches Call with Salesforce Data
Agent Call Control
Automatic Call Logs
Campaign and List Integration
Call 1-800-553-8159 for More Information