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Adapter for Zendesk

Elevate your service org with world-class CX.

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Benefits of the Five9 Adapter for Zendesk

Integrating Five9 with Zendesk CRM means agents no longer have to switch between applications. Key benefits to your contact center help you:

  • Improve agent efficiency with data-rich screen pops.
  • Streamline digital interactions and reduce additional training requirements.
  • Decrease average handle time and after-call work for immediate cost savings.

How It Works

Five9 seamlessly connects to the native Zendesk environment to create a single, intuitive workspace that improves agent efficiency and provides greater customer satisfaction in real time.

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Why Choose Five9 for Zendesk

  • Zendesk Integration Support

    Quickly address roadblocks with Five9’s highly trained delivery and support team to resolve adapter integration issues within Zendesk.

  • Embedded WEM

    Seamless integration of Five9 Workforce Engagement Management (WEM) products provides real-time access to essential quality and workforce management functions.

  • Powerful AI Portfolio

    Leverage practical AI solutions such as Five9 Intelligent Virtual Agent (IVA) and Agent Assist to deliver tangible business outcomes.

  • Zendesk Sell Integration

    The synergy of Zendesk and Five9 Voice brings the ultimate sales experience directly into the sales desktop.

Learn More

93% of customers are likely to make repeat purchases with companies who offer excellent customer service.


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We’ll help you find the right strategy and products for your evolving business.

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Resources To Help You Get Started

Data Sheet

Five9 Adapter for Zendesk

Digitally transform your service organization and deliver a world-class experience for every customer interaction.

Data Sheet

Five9 Zendesk Sell

Work seamlessly with Five9 to eliminate the friction from deal updates so reps and management can always access, analyze, and collaborate on relevant deal data.


Increase Business Agility with Cloud-Based CRM Integrations

Improve agent efficiency and increase ROI with a single, intuitive user interface for greater customer satisfaction via optimized integration between Five9 and leading CRM platforms.


Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

Business Agility