Effortless CX Without the Complexity
Break down the silos between your contact center and CRM. The Five9 Adapter for Zendesk embeds the Five9 Intelligent CX Platform into the Zendesk workspace, creating a single, effortless experience for your agents to deliver world-class CX.
Equip your agents with integrated AI to guide every move. Automate repetitive tasks that slow them down and empower them to focus entirely on the customer. Transform service from a complex process into a simple, powerful engine that scales.
Why Choose Five9 for Zendesk
Tangible, Integrated AI
Leverage Five9 AI Agents and AI Agent Assist within Zendesk to drive agent efficiency and productivity.
Talk Partner Edition Support
Experience exclusive TPEv2 features like Voice Comments, Agent Status Sync and Standard Call Object — built specifically for Zendesk.
Federated Routing & Presence Sync
Synchronize agent status across Five9 and Zendesk, creating a single source of truth for availability and smarter routing.
Embedded Workforce Management
Gain full access to essential quality and workforce management functions with Five9 Workforce Engagement Management within Zendesk.
Benefits of the Five9 Adapter for Zendesk
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A Truly Unified Workspace
Manage voice, digital and customer data all in a single, streamlined workspace, eliminating app-switching and streamlining workflows.
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Practical, Integrated AI
Leverage Five9 Genius AI solutions: AI Agents and AI Agent Assist, to guide agents in real-time and automate tasks such as manual note-taking and post-call summaries.
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Seamless Status Sync
Sync agent status between Five9 and Zendesk automatically. Get a single source of truth for agent availability, enabling smarter routing and complete team visibility.
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Supercharge Your Outreach
Power your sales and outreach teams by utilizing Five9 industry-leading outbound dialers directly with the Zendesk workspace.
End agent status chaos: Discover true presence sync for your Five9 and Zendesk integration.
Resources To Help You Get Started
Five9 Adapter for Zendesk
Deliver Seamless, AI-Powered CX with a Unified Contact Center and CRM.
Five9 Zendesk Sell
Eliminate the friction from deal updates for reps and management to access, analyze, and collaborate on relevant deal data.
The Key to Optimizing CX with AI
Discover how integrating CRM with contact centers unlocks the potential of AI to enhance customer experience.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
