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Adapter for Zendesk

Elevate your organization with world-class CX.

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Empower Teams to Achieve More with Less

Enhance the agent experience with a unified workspace seamlessly integrated into your Zendesk environment to increase efficiency and productivity for your agents.

Simplify operations with real-time guidance and transcription to personalize interactions with Five9 Adapter for Zendesk. With customer data captured within Zendesk, agents are equipped with the tools they need to build customer trust and loyalty within our easy-to-use Zendesk CRM integration.

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Why Choose Five9 for Zendesk

Talk Partner Edition Support

Supporting Zendesk for Service this enables access to 130+ pre-built APIs to configure telephony requests and actions.

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Embedded Workforce Management

Seamless integration of Five9 Workforce Engagement Management provides real-time access to quality and workforce management functions.

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Powerful AI Portfolio

Leverage practical AI solutions such as Five9 Intelligent Virtual Agent (IVA) and Agent Assist to deliver tangible business outcomes.

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Benefits of the Five9 Adapter for Zendesk

  • Improves Agent Efficiency

    Combine contact center controls and ticket management into a single, unified workspace solution.

  • Streamlines Interactions

    Reduce additional training requirements and provide consistent customer experience across voice and digital channels.

  • Harnesses Real-Time Data

    Equip agents with accurate customer information through data-rich screen pops and real-time guidance cards on every interaction.

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Zendesk Names Five9 2023 Technology Partner of the Year

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Resources To Help You Get Started

Data Sheet

Five9 Adapter for Zendesk

Leverage a unified contact center solution to simplify operations and maximize efficiency.

Data Sheet

Five9 Zendesk Sell

Eliminate the friction from deal updates for reps and management to access, analyze, and collaborate on relevant deal data.


Increase Business Agility with Cloud-Based CRM Integrations

Improve agent efficiency and boost ROI with a single, intuitive user interface by integrating Five9 and leading CRM platforms.

We’ll help you find the right strategy and products for your evolving business.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

Business Agility