INTELLIGENT OMNICHANNEL ROUTING

Deliver exceptional customer service with intelligent omnichannel routing.

The Five9 Intelligent Cloud Contact Center helps your business build better relationships with your customers using their favorite channel. Bring greater warmth and engagement to your customers by allowing agents to focus more on them and less on busy work or losing time toggling between various apps.

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Personalize Every
Connection

Five9 intelligently routes customers across all channels to agents located anywhere in the world, including their home, according to your business rules and customer data. The solution can scale to match the complexity of your operation while attending to the needs of your customers. Use AI, chatbots, workflow automation, WFM, and other solutions to increase customer satisfaction while reducing agent effort.

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Understand Customer Intent And Route Interactions Anywhere In The World

Five9 Intelligent Virtual Agent

Let your customers serve themselves and gather customer intent over the phone with speech-enabled IVA or on a mobile device with visual IVR.

Omnichannel

Provide your service and sales organizations with the ability to engage customers across all channels ( voice, email, SMS, webchat, video, social messaging apps) from a single desktop.

Remote Control

Use a wide selection of tools to monitor queues and remote agents using customizable dashboards, listen/whisper, screen capture, and audio recordings.

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81% of all customers attempt to take care of matters themselves before reaching out to a live representative

- Top CX Trends for CIOs to Watch, Gartner

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Flexible

  • Skills-based routing
  • Inbound, outbound, and blended calling
  • Speech-enabled IVR and intelligent virtual agents
  • CTI screen pop
  • Caller identification

Pre-built CRM Integrations

  • Salesforce
  • ServiceNow
  • Microsoft
  • Oracle
  • Zendesk

Operate with Efficiency

  • Web callback
  • Call recording
  • Screen recording
  • Real-time, historical, and custom reporting
  • Agent scripting
  • Post-call surveys
  • Toll-free and local numbers
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We’ll help you find the right strategy and products for your evolving business

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Resources To Help You Get Started

Data Sheet

Five9 Inbound Voice

Intelligently route customers to the right resource anywhere in the world to help them continue their journey.

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Data Sheet

Five9 Engagement Workflow

Equip agents to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction.

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Data Sheet

Omnichannel powered by Five9

Empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions
Customer Experience

Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience
Agent Empowerment

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment
Business Agility

Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility
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