Record Any or All Calls to Assess Agents
As consumers become more accustomed to self-service and less-frequent personal interactions with the companies they trust with their business, the stakes with each interaction become much higher. Many call centers are now considered the “face” of the company, and executives are eager to ensure that every caller is greeted and serviced in a friendly and accommodating manner. The solution to reinforcing and maintaining regulatory compliance comes in the form of call center recording, a feature that monitors the interaction between your agents and customers. Our call center recording solutions bring peace of mind to customers, knowing that their agents are following protocol. Call us today about our professional, cloud management solutions and reap the benefits of the call center recording features available in our software.