Advanced Development Capabilities
All of your IVR applications can be designed with our user-friendly graphical editor, supporting advanced development capabilities including call variables (call attached data), Web services queries and posts, branching logic, regular expressions, functions, formulas, and more. And if calls need to be routed to an agent, the Five9 cloud platform provides a seamless flow from the IVR system to an automatic call distribution (ACD) system for skills-based routing.
Five9 offers a comprehensive hosted IVR solution for all of your IVR self-service applications. By utilizing our call management platform, you’ll be able to meet or exceed your callers’ expectations, delight your clients and customers, and set your company apart from the competition.