Engage Your Customers Through Live Chat
Make it easy for your customers to do business with you by offering quick access to your service and sales teams with live chat. Five9 Omnichannel Chat supports chat interactions across a variety of sources including website, text/SMS, and social messaging applications. Improve service and drive sales by giving your agents a powerful way to engage customers with support needs or in the purchasing process.
Agents handle chat interactions using a single, unified interface regardless of the source of the interaction. Having a common interface increases agent productivity and reduces the learning time for new agents. Chat transcripts are available for use in compliance, training, or performance evaluation activities. Supervisors can even monitor chat interactions in real time to be ready to assist if needed or provide prompt feedback to agents. Pre-scripted answers to commonly asked questions and next best actions improve conversion rates, speed up responses, and improve consistency.
Five9 Omnichannel makes it easy to deliver seamless customer journeys to provide an exceptional customer experience.
Natural Language Processing mines the text of a chat message to identify business issues, sentiment, and value. Intelligent omnichannel routing then uses this information to organize, prioritize, and deliver chats to the best agent for the job.
Unified Chat Experience
Agents use a single interface for all chat-based communication channels including web sites, social messaging applications, and text/SMS. Using a common interface increases productivity and reduces training requirements for new hires.
Five9 did provide a good system for handling inbound and outbound calling for our support center and even allowed us a better way of handling chats.
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Omnichannel Contact Center Features
Skills-based Omnichannel Routing
Voice, Email, Chat, SMS, Social, and Video Channels
Context Information on Prior Interactions and Self-service
Interaction Escalation Between Channels
Real-time Dashboards & Historical Reports
Omnichannel Agent Interface
Chat via Website or Mobile App
Engage in Multiple Chat Sessions
Transfer or Conference Chats
Pre-Chat Customer Corms
Auto-greeting When Agent Accepts Chat
Web Form for Chat Topic Selection
Respond to Emails from Multiple Touchpoints
Natural Language Processing (NLP) Engine
Visual IVR for Mobile Customers
Email Relay to CRM
ACD & Cherry-Picking Email Routing
Why Choose Five9
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.