Contact Center Chat:
Drive Sales & Reduce Support Costs

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Engage Your Customers Through Live Chat

Draw customers into live conversations from social media, your website, and email interactions. The Five9 omnichannel solution allows you to seamlessly move discussions into the preferred channel.

Five9 Chat uses the same role-based analytics and reporting as the other applications in the Five9 Omnichannel suite, enabling supervisors to manage agent and workgroup performance based on traditional contact center metrics. View real-time dashboards and supervisor consoles for agents. Record chats to capture and store correspondence for compliance and training purposes.

Five9 Chat gives your agents a powerful way to engage customers in support inquiries and in the purchasing process. The intuitive, unified interface enables agents to respond to customer communications across multiple channels — email, chat, and social all in one queue. Pre-scripted answers to commonly asked questions and next best actions improve conversion rates, speed up responses, and increase sales.

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Advanced Prioritization

Instantly retrieve information about a customer from the CRM when they first initiate the chat session. Prioritize and tailor responses according to customer value, risk, and influence.

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Intelligent Routing

The Natural Language Processing engine mines the text of a chat message to identify business issues, sentiment, and value to organize and prioritize emails. Business rules then route chats to the best agent for the job.

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Multiple Touch-points

Agents can live chat with customers across multiple touch-points including mobile applications, desktop websites, and mobile websites.

Five9 has allowed us to scale better, grow very quickly, and be very flexible.
Bernie Fraser
Technical Support Director, NetSuite

Datasheet: Omnichannel Powered by Five9

Learn about Omnichannel Powered by Five9, which integrates the customer journey across channels to deliver personalized service.

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Omnichannel Contact Center Features


Single Omnichannel Administration Console


Real-Time Dashboards & Historical Reports


Integrated Omnichannel Interface


“Push & Pull” Agent Delivery


Simple Script Pop-Ups for Quick Answers


Advanced Search & Auto URL Reduction


Customer Record, Capture, & Editing


Panoramic History Timeline of Chats


Social Lead Generation


Chat via Website or Mobile App


Engage in Multiple Chat Sessions


Transfer or Conference Chats


Gather Visitor Information


Auto-Greeting when Agent Accepts Chat


Web Form for Chat Topic Selection


Respond to Emails from Multiple Touchpoints


Natural Language Processing (NLP) Engine


Visual IVR for Mobile Customers


Email Relay to CRM


ACD & Cherry-Picking Email Routing


Easy-to-Use Administration Tools


Cross-Channel Treading


Social Customer Care

Boost Productivity with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.


Predictive dialing connects agents only to live prospects, maximizing calling efficiency.


Use list priorities and ratios, so your agents can focus on their most qualified leads.


Automate agent callbacks using the Disposition Timer and redial feature.


Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information