Engage Your Customers Through Live Chat
Draw customers into live conversations from social media, your website, and email interactions. The Five9 omnichannel solution allows you to seamlessly move discussions into the preferred channel.
Five9 Chat uses the same role-based analytics and reporting as the other applications in the Five9 Omnichannel suite, enabling supervisors to manage agent and workgroup performance based on traditional contact center metrics. View real-time dashboards and supervisor consoles for agent monitoring and coaching, and record chats to capture and store correspondence for compliance and training purposes.
Five9 Chat gives your agents a powerful way to engage customers in support inquiries and in the purchasing process. The intuitive, unified interface enables agents to respond to customer communications across multiple channels — email, chat, and social all in one queue. Pre-scripted answers to commonly asked questions and next best actions improve conversion rates, speed up responses, and increase sales.
Advanced Prioritization
Instantly retrieve information about a customer from the CRM when they first initiate the chat session. Prioritize and tailor responses according to customer value, risk, and influence.
Intelligent Routing
The Natural Language Processing engine mines the text of a chat message to identify business issues, sentiment, and value to organize and prioritize emails. Business rules then route emails to the best agent for the job.
Multiple Touch-points
Agents can live chat with customers across multiple touch-points including mobile applications, desktop websites, and mobile websites. Agents can even invite customers to a private live chat from another channel.
Five9 has allowed us to scale better, grow very quickly, and be very flexible.
Solution Brief: Omnichannel Contact Center
Learn more about the features of Five9 Connect and see how you can engage your customers on their channel of choice through social media, chat, email, or mobile devices.
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Omnichannel Contact Center Features
Single Omnichannel Administration Console
Real-Time Dashboards & Historical Reports
Integrated Omnichannel Interface
“Push & Pull” Agent Delivery
Simple Script Pop-Ups for Quick Answers
Advanced Search & Auto URL Reduction
Customer Record, Capture, & Editing
Panoramic History Timeline of Chats
Social Lead Generation
Chat via Website or Mobile App
Engage in Multiple Chat Sessions
Transfer or Conference Chats
Gather Visitor Information
Auto-Greeting when Agent Accepts Chat
Web Form for Chat Topic Selection
Respond to Emails from Multiple Touchpoints
Natural Language Processing (NLP) Engine
Visual IVR for Mobile Customers
Email Relay to CRM
ACD & Cherry-Picking Email Routing
Easy-to-Use Administration Tools
Cross-Channel Treading
Social Customer Care
Boost Productivity with Five9
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Prospecting
Predictive dialing connects agents only to live prospects, maximizing calling efficiency.
Qualifying
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Nurturing
Automate agent callbacks using the Disposition Timer and redial feature.
Converting
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Why Choose Five9
Simple Pricing
Monthly or annual pricing with no long-term contracts.
Reliability
Powerful, scalable, and secure cloud solutions.
Industry Leadership
Recognized by Gartner as a leader in Contact Centers.
CRM Integration
Integrate with all the leading CRM packages.
Cloud Platform
All you need is a computer, a headset, and Internet.
Call 1-800-553-8159 for More Information