Omnichannel Chat:
Drive Sales & Improve Service

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Engage Your Customers Through Live Chat

Make it easy for your customers to do business with you by offering quick access to your service and sales teams with live chat. Five9 Omnichannel Chat supports chat interactions across a variety of sources including website, text/SMS, and social messaging applications. Improve service and drive sales by giving your agents a powerful way to engage customers with support needs or in the purchasing process.

Agents handle chat interactions using a single, unified interface regardless of the source of the interaction. Having a common interface increases agent productivity and reduces the learning time for new agents. Chat transcripts are available for use in compliance, training, or performance evaluation activities. Supervisors can even monitor chat interactions in real time to be ready to assist if needed or provide prompt feedback to agents. Pre-scripted answers to commonly asked questions and next best actions improve conversion rates, speed up responses, and improve consistency.

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Omnichannel Journeys

Five9 Omnichannel makes it easy to deliver seamless customer journeys to provide an exceptional customer experience.

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Intelligent Routing

Natural Language Processing mines the text of a chat message to identify business issues, sentiment, and value. Intelligent omnichannel routing then uses this information to organize, prioritize, and deliver chats to the best agent for the job.

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Unified Chat Experience

Agents use a single interface for all chat-based communication channels including web sites, social messaging applications, and text/SMS. Using a common interface increases productivity and reduces training requirements for new hires.

Five9 did provide a good system for handling inbound and outbound calling for our support center and even allowed us a better way of handling chats.
Brandon E
Customer Support Manager, Review

Datasheet: Five9 Omnichannel

Learn how Five9 equips your contact center to provide exceptional omnichannel service and create experiences your customers will love.

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Omnichannel Contact Center Features


Skills-based Omnichannel Routing


Voice, Email, Chat, SMS, Social, and Video Channels


Context Information on Prior Interactions and Self-service


Interaction Escalation Between Channels


Real-time Dashboards & Historical Reports


Omnichannel Agent Interface


Chat via Website or Mobile App


Engage in Multiple Chat Sessions


Transfer or Conference Chats


Pre-Chat Customer Corms


Auto-greeting When Agent Accepts Chat


Web Form for Chat Topic Selection


Respond to Emails from Multiple Touchpoints


Natural Language Processing (NLP) Engine


Visual IVR for Mobile Customers


Email Relay to CRM


ACD & Cherry-Picking Email Routing

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information