Engage Your Customers Through Live Chat
Draw customers into live conversations from social media, your website, and email interactions. The Five9 omnichannel solution allows you to seamlessly move discussions into the preferred channel.
Five9 Chat uses the same role-based analytics and reporting as the other applications in the Five9 Omnichannel suite, enabling supervisors to manage agent and workgroup performance based on traditional contact center metrics. View real-time dashboards and supervisor consoles for agent monitoring and coaching, and record chats to capture and store correspondence for compliance and training purposes.
Five9 Chat gives your agents a powerful way to engage customers in support inquiries and in the purchasing process. The intuitive, unified interface enables agents to respond to customer communications across multiple channels — email, chat, and social all in one queue. Pre-scripted answers to commonly asked questions and next best actions improve conversion rates, speed up responses, and increase sales.