Engage Your Customers Through Live Chat
Draw customers into live conversations from social media, your website, and email interactions. The Five9 omnichannel solution allows you to seamlessly move discussions into the preferred channel.
Five9 Chat uses the same role-based analytics and reporting as the other applications in the Five9 Omnichannel suite, enabling supervisors to manage agent and workgroup performance based on traditional contact center metrics. View real-time dashboards and supervisor consoles for agents. Record chats to capture and store correspondence for compliance and training purposes.
Five9 Chat gives your agents a powerful way to engage customers in support inquiries and in the purchasing process. The intuitive, unified interface enables agents to respond to customer communications across multiple channels — email, chat, and social all in one queue. Pre-scripted answers to commonly asked questions and next best actions improve conversion rates, speed up responses, and increase sales.
Instantly retrieve information about a customer from the CRM when they first initiate the chat session. Prioritize and tailor responses according to customer value, risk, and influence.
The Natural Language Processing engine mines the text of a chat message to identify business issues, sentiment, and value to organize and prioritize emails. Business rules then route chats to the best agent for the job.
Agents can live chat with customers across multiple touch-points including mobile applications, desktop websites, and mobile websites.
Five9 has allowed us to scale better, grow very quickly, and be very flexible.
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Omnichannel Contact Center Features
Single Omnichannel Administration Console
Real-Time Dashboards & Historical Reports
Integrated Omnichannel Interface
“Push & Pull” Agent Delivery
Simple Script Pop-Ups for Quick Answers
Advanced Search & Auto URL Reduction
Customer Record, Capture, & Editing
Panoramic History Timeline of Chats
Social Lead Generation
Chat via Website or Mobile App
Engage in Multiple Chat Sessions
Transfer or Conference Chats
Gather Visitor Information
Auto-Greeting when Agent Accepts Chat
Web Form for Chat Topic Selection
Respond to Emails from Multiple Touchpoints
Natural Language Processing (NLP) Engine
Visual IVR for Mobile Customers
Email Relay to CRM
ACD & Cherry-Picking Email Routing
Easy-to-Use Administration Tools
Social Customer Care
Boost Productivity with Five9
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Predictive dialing connects agents only to live prospects, maximizing calling efficiency.
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Automate agent callbacks using the Disposition Timer and redial feature.
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Why Choose Five9
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Call 1-800-553-8159 for More Information