Global Voice:
Expand Your Reach and Scale with Quality
Five9: Your Global Solution
For your business to be truly global, you need to be available to customers throughout the world, on their terms. Built on a modern cloud platform, with in-region voice Points of Presence (PoPs) around the globe – the Five9 solution is designed for the global enterprise. Five9 delivers the highest quality, carrier grade voice for multinational enterprises.
Your customer interactions and reach shouldn’t be traded off for quality and scalability. It doesn’t matter where you are in the world, your customers expect 24/7 availability, 365 days a year. You need a reliable solution, deployable anywhere, that can provide high quality voice at enterprise scale.
Agents, supervisors and administrators can now easily provide best in class customer experiences, in a variety of localized languages.
Global Reach
You need crystal clear voice everywhere you serve customers. The global architecture of Five9 keeps your voice local and carrier-grade regardless of your geography.
Global Scale
Get great global customer service, support, and sales options, but without the armies of technical people, up-front money, complex systems and truckloads of hardware—all thanks to the cloud. Scale seats as needed with no additional data centers.
Global Reliability
Five9 maintains system redundancy and uses microservices to ensure that the solution is flexible and extensible. Five9 is highly secure and provides maximum uptime and availability.
We have customers in 112 countries, and our contact center requirements need to address our entire customer base. With this upgrade, we are very happy to continue growing our global footprint with Five9
Datasheet: Five9 Global Voice
Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver amazing customer experiences anywhere in the world with carrier grade voice quality.
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Amazing Customer Experiences
Enable your customers to reach agents via phone, web, chat, email, mobile apps or social media and maintain a unified view of the customer’s journey across all touchpoints.
Deploy a truly worldwide contact center operation with in-region voice capabilities that optimizes your global agent resources with the highest quality and most effective solution.
Serve your customers with a seamlessly integrated solution that fully leverages and complements CRM, UC and WFO systems for an end-to-end cloud customer experience.
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The Five9 Advantage
Fast
Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.
Easy
Unlike complex on-premise contact centers, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.
Affordable
Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
Secure
The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications, and operations against breaches and unforeseen events.
Reliable
Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximize up-time, we offer redundant global data centers geographically dispersed with failover capability.
Based on our extensive analysis, we found Five9 to be the best value.
Why Choose Five9
Simple Pricing
Monthly or annual pricing with no long-term contracts.
Reliability
Powerful, scalable, and secure cloud solutions.
Industry Leadership
Recognized by Gartner as a leader in Contact Centers.
CRM Integration
Integrate with all the leading CRM packages.
Cloud Platform
All you need is a computer, a headset, and Internet.
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