Bakkt Raises the Bar for Customer Experience

Bakkt Raises the Bar for Customer Experience Bakkt enables consumers and institutions to buy, sell, store, and spend digital assets on a seamless global network. The company receives over 17,000 calls a month at its two contact centers located in Arizona and Georgia. Bakkt knew it needed a reliable solution that would enable the company to streamline the scheduling and quality assurance processes.

Read the case study to learn how Bakkt:

• Improved the customer experience by providing customers a choice to be serviced via voice, chat, and/or email
• Delivered and maintained consistent service levels without disruption to clients
• Enhanced agent performance by identifying customer interactions that displayed best practices and using them to train agents
• Enabled the ability to shift and maintain a remote workforce