Skip to main content

Bakkt Raises the Bar for Customer Experience

Bakkt

Bakkt Raises the Bar for Customer Experience Bakkt enables consumers and institutions to buy, sell, store, and spend digital assets on a seamless global network. The company receives over 17,000 calls a month at its two contact centers located in Arizona and Georgia. Bakkt knew it needed a reliable solution that would enable the company to streamline the scheduling and quality assurance processes.

Read the case study to learn how Bakkt:

  • Improved the customer experience by providing customers a choice to be serviced via voice, chat, and/or email
  • Delivered and maintained consistent service levels without disruption to clients
  • Enhanced agent performance by identifying customer interactions that displayed best practices and using them to train agents
  • Enabled the ability to shift and maintain a remote workforce

Download the Case Study