Guardian Provides Excepional Remote Customer Service
Guardian Protection Products is a leader in the furniture protection industry. The company provides a broad range of high-quality furniture protection products, plans, and repair services. Guardian needed a reliable cloud contact center provider that could help empower the company to optimize its customer service operations.
Read the case study to learn how the Five9 Intelligent Cloud Contact Center enabled Guardian Protection Products Inc. to:
- Enable positive customer service by moving to a cloud based solution
- Reduce average call handle times by 60 seconds
- Integrate with multiple systems
- Enable agents to work remotely