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Pizza Hut Orders Up Better Customer Experience

Pizza Hut Case Study Screenshot
Read the case study to learn how the Five9 Intelligent Virtual Agent enabled Pizza Hut Australia to:
  • Create cost efficiencies in contact center and call costs
  • Eliminate high lead-generation fees incurred by the legacy system
  • Streamline customer interactions and routes subsequent calls to caller’s preferred restaurant
  • Robust, on-demand reporting aggregates customer interaction data and enables identification of trouble spots for adjustment
  • Use AI and natural language processing to enable a truly conversational, highly accurate interaction
  • Ease of management allows in-house team to maintain and update IVAs

Download the Case Study