Pizza Hut Orders Up Better Customer Experience
Read the case study to learn how the Five9 Intelligent Virtual Agent enabled Pizza Hut Australia to:
- Create cost efficiencies in contact center and call costs
- Eliminate high lead-generation fees incurred by the legacy system
- Streamline customer interactions and routes subsequent calls to caller’s preferred restaurant
- Robust, on-demand reporting aggregates customer interaction data and enables identification of trouble spots for adjustment
- Use AI and natural language processing to enable a truly conversational, highly accurate interaction
- Ease of management allows in-house team to maintain and update IVAs
